FAQ
How can I contact Wavesha?
You can email us at info@wavesha.com where our customer service team will be delighted to assist you with any inquiries you may have!
Do you ship worldwide?
Yes, we offer global shipping to bring our exquisite jewelry collection to enthusiasts around the world.
Where do you ship from?
Our dispatch center is located in Hong Kong, from where all our orders are carefully packaged and sent.
Can I change or cancel my order?
To ensure prompt delivery, we encourage you to finalize your order carefully. However, should you need to make any changes or cancel, please do so within 12 hours of placing your order. Unfortunately, we cannot accommodate requests made beyond this timeframe. Should you miss this window, you are welcome to return your order for a full refund upon receipt.
What payment methods do you accept?
Wavesha accepts all major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments, providing you with a variety of secure payment options for your convenience.
When will my order be processed?
We value your time and strive to dispatch orders swiftly. Orders are processed between Monday and Friday and are typically handled within 1-3 business days from the date of order, with shipments going out the following day. Please note, during holidays and sale seasons, processing times may be extended. We do not ship on weekends.
How long will it take to receive my order?
Given the high demand for our pieces, please allow 2-4 weeks for delivery. We appreciate your patience as we work to get your jewelry to you as quickly as possible.
What if I don't receive my order?
Should your order not arrive within 30 days after shipping, please contact us for a full refund. Your satisfaction is our top priority.
Will I be charged with customs and taxes?
Our prices are listed tax-free in British pound. Please be aware that duties, taxes, and customs fees may be applied upon arrival at the destination country, as determined by local regulations. These additional charges are the buyer's responsibility, and we advise contacting your local customs office for detailed information.
How do I return an item?
For returns, please reach out to us at info@wavesha.com for guidance on the process.
What if the item(s) I received are defective/incorrect/damaged?
In the rare event that you receive an item that is not in perfect condition, please contact us immediately with your order number and photos of the issue. We are committed to resolving any concerns as swiftly as possible.
When will I receive my refund?
Refunds are processed back to your original method of payment. For credit and debit card refunds, it may take 7-10 business days for your bank to post the refund to your account. If you haven't seen the refund after this period, please contact your bank or card issuer for more information.